Cancellation conditions
You should pay the first night of stay at the confirmation time.
Cancellation connected to more than 7 days before arrival date: no expenses. Your deposit will be refunded.
Cancellation 7 days or less prior the arrival date, the paid deposit will be invoiced as a cancellation penalty.
No show: the paid amount will be invoiced as a penalty.
Early check out: total amount will be charged as a penalty.
Cancellation penalty
- Cancelling booking from 2025-06-01T00:00 at 00:00 will have a penalty of 180
Booking conditions
The use of services or purchase products of Stic Urban Hotel & Spa implies acceptance of this contract, you declare and accept:
1. Be an adult (over 18 years) and have the necessary legal capacity to contract the services offered on the website of Stic Urban Hotel & Spa, stating that you understand and comprehend all of the conditions found on the website.
2. The user in order to contract the services offered must register as a client, whose effects declares that all information provided when registering is true, complete and concise.
3. To confirm the dates indicated in the reservation, and the number of rooms, number of persons, board and the selected hotel.
4. The conditions and price of the reservation contracted are those specifically determined in the document. The provision of services starts from 16:00 on the day of arrival and ends at 12:00 on departure day.
5. At the time of booking, the customer has the option of paying by credit card the entire amount in case of a non refundable rate or the first night if a flexible rate has been chosed. THe guests have 24h to pay this amount, after this period the hotel will cancel the reservation if they don´t receive the payment.
6. Only if unable to attend the day of arrival without prior cancellation, the Hotel will send the invoice of the first night stay as a cancellation fee, referring it to the address given when registering.
7. The price of the reservation includes accommodation and the board chosen by the customer at the time of making the reservation. It does not include any optional "extras" or any other service that is not expressly contracted through the https://www.sticurban.com/ system.
8. The reservation price include VAT., unless mention is specifically omitted. Any other tax or duty payable for the accommodation must be paid additionally at the establishment.
According to Law 2/2006, from March 30, 2016, on the Tourist accommodation tax in the Balearic Islands and measures to promote Sustainable Tourism, we inform you that, from July 1, 2016, all persons older than 16 years old who stay at our establishment must pay a tourist tax. This tax is not included in the room price and it will be paid directly at the hotel.
9. The Hotel will charge a security deposit of €50 per night on the day of check-in. Refundable at check-out if there are no damages or outstanding balances.
