Privacy policy

Hotel Urban Stic

Privacy policy

According to the current legislation on General Data Protection Regulation (GDPR), we inform you that the personal data you provide by filling in the electronic registration in this page will be collected in files whose responsible is:

CONFORT PLAZA S.A.

By virtue of the provisions of said legislation, the holder of personal data may exercise his rights of access, rectification, delete, opposition, treatment limitation, data portability and not being subject of automatized individual decisions, including the preparation of profiles, writing to:

CONFORT PLAZA S.A.
C/ San Antonio 30 07820

or by email to the email address of bookings@sticurban.com indicating in the subject the title 'General Data Protection Regulation'.
The fact of not registering the personal data required in the form as mandatory, could cause that we cannot proceed with your request.

The accommodation Hotel Urban Stic uses Neobookings booking software as the responsible of the processing and storage of your personal data and reservations in its servers whose responsible is:

NEOBOOKINGS, S.L.
C/ Menéndez Pidal, 14
07820 Sant Antoni de Portmany (Ibiza)
NIF: B-57298010

You can request information about your data by emailing at datos@neobookings.com. To delete or modify your data you should contact bookings@sticurban.com.

Furthermore, accepting this legal warning, you are recognizing that the information and personal data collected are accurate and truthful.
The collection of your personal data is done with the purpose of making reservations in our business, offer you the accommodation services and giving you other products and services advertisements, warning and offers and information of general interest.

We also inform you that our server will send to your computer a file ('cookie'), which will give us information about the chosen language and other navigation options of the pages you visit through this website. However, you have the possibility to configure your computer in a way that rejects the installation of these 'cookies'.

CONFORT PLAZA S.A. and Neobookings, S.L. make a commitment to treat your personal data in an absolutely confidential way and to use them only for the purposes indicated.

We inform you that CONFORT PLAZA S.A. and Neobookings, S.L. has adopted the legally required security measures in its facilities, systems and files required by the legislation on data protection. Furthermore, the person in charge of the file guarantees the confidentiality of the personal data, although personal data and any other information that is in their power or accessible through their systems could be shared to the competent public authorities in case it is required in accordance with the applicable legal provisions.

The owner of the data responds, in any case, the veracity, accuracy, validity, authenticity and relevance of the personal data provided.

Legal Information

According to the provisions of article 10 of Law 34/2002, on the Information Society and Electronic Commerce Services, all our clients, users and visitors are informed about the legal information related to the company that owns the web located at the Internet address:

https://sticurban.com/

The use of services or purchase products of Stic Urban Hotel & Spa implies acceptance of this contract, you declare and accept:

1. Be an adult (over 18 years) and have the necessary legal capacity to contract the services offered on the website of Stic Urban Hotel & Spa, stating that you understand and comprehend all of the conditions found on the website.

2. The user in order to contract the services offered must register as a client, whose effects declares that all information provided when registering is true, complete and concise.

3. To confirm the dates indicated in the reservation, and the number of rooms, number of persons, board and the selected hotel.

4. The conditions and price of the reservation contracted are those specifically determined in the document. The provision of services starts from 16:00 on the day of arrival and ends at 12:00 on departure day.

5. At the time of booking, guest will be required to pay by credit card the full amount in case of a non refundable rate or the first night if a flexible rate has been chosed. Guest will have 24 hours to make this payment; after this period, the system will cancel the reservation if payment has not been received. The remainder of the stay will be paid upon arrival at the hotel. 

6. If unable to attend the day of arrival without prior cancellation, the Hotel will send the invoice of the deposit paid as a cancellation fee, referring it to the address given when registering.

7. The price of the reservation includes accommodation and the board chosen by the customer at the time of making the reservation. It does not include any optional 'extras' or any other service that is not expressly contracted through the https://www.sticurban.com/ system.

8. The reservation price include VAT., unless mention is specifically omitted. Any other tax or duty payable for the accommodation must be paid additionally at the establishment.

According to Law 2/2006, from March 30, 2016, on the Tourist accommodation tax in the Balearic Islands and measures to promote Sustainable Tourism, we inform you that, from July 1, 2016, all persons older than 16 years old who stay at our establishment must pay a tourist tax. This tax is not included in the room price and it will be paid directly at the hotel.

9. At the check-in, the Hotel will charge a security deposit of €50 per unit of accommodation. Refundable at check-out if there are no damages or outstanding balances.